FAQ's

1. What is your refund policy?

We offer a 14-day refund policy. If you’re not satisfied with your purchase, please contact us within 14 days of receiving your order for assistance.

2. How long does order processing take?

Orders are processed within 5 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with tracking details.

3. What are your shipping rates and delivery times?

Standard Shipping (Mainland UK): £3.99 – Delivery in 2 to 4 business days.

Express Shipping (Mainland UK): £6.99 – Delivery in 1 to 2 business days.

Free Shipping: Available for orders over £15 – Delivery in 2 to 4 business days.

4. Do you offer international shipping?

Currently, we do not offer international shipping. If this changes in the future, rates will be displayed at checkout.

5. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this to check the delivery status of your order.

6. What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated timeframe, please contact us via the contact form on our website, and we’ll assist you.

7. Can I cancel or modify my order after placing it?

Once an order is placed, it is processed quickly. Please reach out to us immediately if you need to make changes, but we cannot guarantee modifications once processing has started.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we will assist you with a resolution.

9. Do you offer gift wrapping or special packaging?

At this time, we do not offer gift wrapping services, but all products are carefully packaged to ensure they arrive in excellent condition.

10. How can I contact customer support?

You can reach our support team via the contact form on our website. We aim to respond to inquiries within 24-48 hours.