Shipping policy
At Mark Makes 3D, we strive to provide you with a seamless shopping experience, including reliable and transparent shipping options. Please review our shipping policy below to understand how your orders will be delivered.
Processing Time
- All orders are custom-made and require 3-7 business days to design, print, and package.
- During peak times or for bulk orders, processing may take longer. You will be notified if delays are expected.
Shipping Options & Delivery Times
- Standard Shipping: Delivery within 3-7 business days after processing.
- Express Shipping: Delivery within 1-3 business days after processing.
- Delivery times may vary depending on your location and shipping method chosen.
Shipping Rates
- Shipping costs are calculated at checkout based on the weight and dimensions of your order and your location.
- Free standard shipping is available for orders over £50 (or equivalent in other currencies).
International Shipping
- We currently ship to select international destinations. Delivery times and costs vary by location.
- Customs and import duties may apply and are the responsibility of the customer.
Order Tracking
- Once your order has shipped, you will receive an email with tracking information so you can monitor its progress.
Lost or Damaged Items
- If your package is lost or arrives damaged, please contact us within 7 days of delivery with photos and your order details. We’ll work to resolve the issue promptly.
Returns & Exchanges
- As our products are custom-made, we do not accept returns unless the item is faulty or incorrect. For more information, review our Return Policy.
Contact Us
For questions about shipping or your order status, feel free to contact us at info@markmakes3d.com or use our contact form on the website.
Thank you for choosing Mark Makes 3D! We appreciate your support and look forward to delivering your one-of-a-kind creations.